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Privacy Policy

Privacy Policy — The Rio

Last Updated: August 30, 2026

At The Rio, accessible via our official website, we value your trust and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how it is used, and how we keep it secure when you make reservations for our private cinema cabins and gaming lounge facilities.

1. Information We Collect

When you make a booking on our website, we may collect the following details:

  • Personal contact information (Full name, email address, phone number).

  • Reservation details (Booked time slots, selected cinema cabin or gaming lounge, number of guests).

  • Technical and usage data (IP address, browser type, device information, and interaction logs).

2. Payment Information & Security

  • We do not collect, store, or process your sensitive debit/credit card numbers, CVVs, or online banking passwords on our servers.

  • All financial transactions are encrypted and processed securely by our authorized payment gateway partner, PayHere, adhering to global PCI-DSS compliance standards.

3. How We Use Your Information

We use the collected information solely for:

  • Processing and confirming your reservation.

  • Sending automated booking confirmations, reminders, and digital receipts via email or SMS.

  • Customer verification upon arrival at The Rio premises.

  • Preventing fraudulent transactions and ensuring operational security.

  • Complying with Sri Lankan legal and regulatory requirements.

4. Data Sharing & Disclosure

  • We do not sell, rent, or trade your personal information to third-party marketers.

  • Your data is only shared with verified technical partners strictly necessary for business operations (such as payment processing and automated SMS/email gateways).

  • We may disclose information if required by law enforcement or regulatory authorities under Sri Lankan law.

5. Data Retention & Security

  • We implement robust technical and organizational security measures to protect your personal details against unauthorized access, loss, or alteration.

  • Your booking records are retained only as long as necessary to fulfill operational, accounting, and legal requirements.

6. Contact Us If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

  • Email: info@therio.lk

  • Phone: +94 74 223 44 70

  • Address: 2nd Floor, No: 302/A, Madiwela, Thalawathugoda Road, Pitakotte, Sri Lanka